Refund policy

Returns & Refunds

All Orailia prints are made to order. Because each piece is produced specifically for your purchase, we do not accept returns or exchanges for change of mind.

Damaged, defective, or incorrect items If your order arrives damaged, contains a print defect, or is incorrect, contact us within 14 days of delivery at support@orailia.com with your order number and a photo of the issue. We will arrange a free replacement or full refund — no return required.

What doesn't qualify We cannot offer replacements or refunds for issues caused by incorrect shipping details provided at checkout, or for items that have been used or altered after delivery.

Refund processing Approved refunds are returned to your original payment method within 5–10 business days depending on your bank or card provider.

European Union customers If your order is shipped to the European Union, you have the right to cancel within 14 days of receiving your item under EU consumer law. As our prints are made to order, this right may not apply — however, if you have questions about your specific situation, contact us and we will work with you directly.

Contact support@orailia.com